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Microsoft 365 is a subscription service that combines cloud-based services and apps such as Microsoft Teams, Word, Excel, PowerPoint, Outlook, and OneDrive, along with advanced security and AI features like Copilot. The service offers various plans for both individuals and businesses, with features that include real-time collaboration, online storage and AI-powered tools to boost productivity. For businesses, there are also management centres to manage services and usage data to analyse and optimise the organisation's usage. 

IT security is about protecting digital systems, networks and data from unauthorised access, damage and cyberattacks. It is a process of ensuring that information is confidential, accessible and intact, and involves measures against threats such as viruses, malware and data breaches to protect organisations and individuals in the digital world. 

IT device management (device management) is the process by which organisations manage, maintain and secure all their devices, such as computers, mobiles and IoT devices, remotely and centrally. The service enables remote configuration, monitoring and troubleshooting of the devices to create a secure and efficient IT environment. 

Network management is about monitoring, controlling and securing networks and internet connections to ensure effective and secure communication. This includes setting up strong passwords, using secure encryption such as WPA3, configuring firewalls, and regularly updating software to protect against threats such as intrusions and malware. You can also compartmentalise your network, for example by creating separate networks for guests, and use VPNs to encrypt data when browsing public networks. 

Web design is about creating the look and function of the website to meet business objectives and user needs, while website management involves keeping the website updated, functioning and optimised over time. This includes designing a responsive and user-friendly layout, creating visually appealing graphic elements and ensuring a fast loading speed and good SEO (search engine optimisation). Website management is a continuous process of analysis and optimisation, often data-driven, to ensure that the website remains relevant and effective. .

IT support is the direct assistance in solving technical problems, such as fixing computer, software and network errors, as well as managing day-to-day technical challenges for users. IT (or technical) consultancy, on the other hand, is more strategic and involves providing expert guidance to improve IT infrastructure, implement new solutions, manage risks or optimise processes to support business objectives.